The Banking Executive Magzine - July 2025 Issue

the BANKING EXECUTIVE 42 ISSUE 199 JULY 2025 FinTech and AI Chornicle The Federal Authority for Govern- ment Human Resources (FAHR) has launched the AI-powered Human Resources Assistant, a groundbreak- ing initiative that reflects the UAE’s vision of leveraging artificial intelli- gence to enhance government oper- ations. The new system aims to transform the federal HR ecosystem by improv- ing service quality, offering seamless and instant employee experiences, and fostering a more efficient work environment through innovative AI- driven solutions. The HR Assistant will serve more than 50,000 federal government em- ployees. In its initial phase, it pro- vides 108 services, automates around 80% of employees’ self-ser- vice HR procedures, and instantly re- sponds to 80% of inquiries related to HR legislation. This is expected to save approximately 170,000 working hours annually in technical and legal HR support. The system relies on AI Agents tech- nology, a sophisticated AI-powered platform capable of executing tasks, processing procedures, and answer- ing queries on behalf of employees. It analyses data from the federal HR information system Bayanati and de- livers accurate, personalised re- sponses through interactive written or voice-based interfaces in both Arabic and English, without human intervention. Federal government employees can access the AI-powered HR Assistant anytime, anywhere, via the Author- ity’s website www.fahr.gov.ae or its FAHR smart app. Ohood bint Khalfan Al Roumi, Min- ister of State for Government Devel- opment and the Future and Chairwoman of the Federal Authority for Government Human Resources, affirmed that the launch of the AI- powered HR Assistant embodies the directives of the UAE’s leadership to harness artificial intelligence in driv- ing a qualitative transformation in federal HR management and rein- forcing the country’s global leader- ship in this field. She stressed that the government continues to innovate and develop advanced technological models that elevate services and deliver future- ready, efficient, and personalised ex- periences for all employees. FAHR LAUNCHES AI-POWERED HR ASSISTANT