The Banking Executive Magazine - Septmber Issue 2021

Bilinguial Robots Bilingual Robots JOIN JORDAN’S CAPITAL BANK RETAIL WORKFORCE Jordan-based Capital Bank is adding bilingual robots to its retail banking workforce. The bank hired Saudi-based Proven Solution to work on its digital inno- vation, particularly in deploying its robot management system to Capital Bank’s retail business. It is aimed at enhancing customer ex- perience, the bank said in a state- ment, especially at a time when robotics software is gaining traction in the Middle East. The Saudi technology company will deploy “Pepper,” a bilingual hu- manoid robot, who will be able to “assist customers by providing sup- port and information related to bank- ing services.” “Our team has worked hard on this project, which goes beyond stream- lining administrative tasks to increase the level of service quality for cus- tomers,” Zaid Al Mashari, Group CEO of Proven Arabia. The bank has deployed four robots across its key branches in Jordan, which it said has already reduced waiting time of customers. “Capital Bank has taken major leaps towards implementing its digital transformation strategy and contin- ues to launch innovative financial so- lutions that aim to transform banking in Jordan,” its head of consumer banking Mohammed Othman said. ISSUE 153 SEPTEMBER 2021 the BANKING EXECUTIVE 35