The Banking Executive Magazine - October Issue

Saudi Awwal Bank Saudi Awwal Bank BECOMES SAUDI'S FIRST BANK OBTAINING ISO CERTIFICATION FOR QUALITY MANAGEMENT SYSTEM IN OPERATIONS Saudi Awwal Bank has achieved the ISO 9001:2015 certification from the International Organization for Stan- dardization (ISO), becoming the first bank in the Kingdom to receive this prestigious recognition. This certifi- cation is awarded to organizations that effectively manage and enhance quality in their operations. The certification process involved thorough audits conducted by ex- perts from the British Standards Insti- tution (BSI) over the past three months, assessing various processes and procedures within the bank. This review ensured that SAB is commit- ted to quality management and con- tinuous improvement, allowing the bank to better meet customer expec- tations. Ghada Al Jarbou, Chief Operating Officer at SAB, stated: "We are pleased to be the first bank in the Kingdom to obtain the ISO 9001:2015 certification. This achievement reflects our commit- ment to delivering quality services and our focus on improving perform- ance across the bank." "This certification represents the hard work and teamwork of our staff. It strengthens our position in the bank- ing sector and supports our goals in line with the Saudi Vision 2030", she added. This certification highlights SAB’s on- going commitment to improving its services and meeting the needs of its customers, contributing to the broader economic growth in the Kingdom. ISSUE 189 OCTOBER 2024 the BANKING EXECUTIVE 15