The Banking Executive Magazine - February 2025 Issue

Fake news generated by artificial in- telligence and spread on social media is heightening the risks of bank runs, according to a new British study that says lenders must improve monitoring to detect when disinfor- mation risks impacting customer be- haviour. Generative AI can be used to create fake news stories saying that cus- tomer money is not safe, or memes appearing to joke about security is- sues, which can be spread on social media using paid adverts, said the study, published by UK research company Say No to Disinfo and communications firm Fenimore Harper. Banks and regulators are increasingly concerned about the risks of bank runs fuelled by social media, follow- ing the collapse of Silicon Valley Bank in 2023, in which depositors withdrew $42 billion in 24 hours. Advances in AI have supercharged these risks. The G20's Financial Sta- bility Board warned in November that generative AI "could enable ma- licious actors to generate and spread disinformation that causes acute crises", including flash crashes and bank runs. Say No to Disinfo showed sample AI- generated content to UK bank cus- tomers and found that a third were "extremely likely" to move their money after seeing it, with a further 27% "somewhat likely". "As AI is making disinformation cam- paigns easier, cheaper, quicker and more effective than ever before, the emerging risk to the financial sector is rapidly growing but often over- looked," the report said, noting that online and mobile banking meant people can move money in seconds. The study estimated that for every 10 pounds ($12.48) spent on social media adverts to amplify the fake content, as much as 1 million pounds of customer deposits could be moved. The estimate was calculated by using average deposits held by UK cus- tomers, the cost of social media ad- verts, and estimates for how many people would see them. Banks need to monitor media and so- cial media mentions, and such mon- itoring must be integrated with withdrawal monitoring systems to identify when malicious information is affecting customer behaviour, the researchers said. Asked about the study, Revolut's head of financial crime, Woody Mal- ouf, said the London-based fintech conducts real-time monitoring for emerging threats among its cus- tomers and "across the broader ecosystem". "Whilst we believe an industry event like this is unlikely, it is still possible, so it's essential that financial institu- tions are prepared," he said, adding that social media platforms must play a bigger role in stopping threats. Other financial institutions contacted by Reuters, including NatWest and Barclays, declined to comment or did not respond to requests for com- ment. While regulators have expressed concern about AI's overall impact on financial stability, banks are broadly optimistic about the technology's im- pact. "Banks are working hard to manage and mitigate risks around AI and the regulatory authorities are looking at the potential financial stability chal- lenges the technology poses," indus- try body UK Finance said. the BANKING EXECUTIVE 32 ISSUE 194 FEBRUARY 2025 AI-GENERATED CONTENT RAISES RISKS OF MORE BANK RUNS