The Banking Executive Magazine - August 2024 Issue

KFH KFH EXPANDS INSTANT CREDIT AND PREPAID CARD PRINTING SERVICE TO ALL KFH GO SELF-BANKING STATIONS Kuwait Finance House (KFH) has an- nounced offering instant credit and prepaid card printing service through KFH Go self-banking stations located in different branches across Kuwait. This service enables customers to print their cards 24/7 in a fast and se- cure manner. The service is an extension of the lat- est achievement in instant printing of credit and prepaid cards, a first in the Kuwaiti banking sector. Today, KFH customers can print all types of bank- ing cards directly through its devices, showcasing KFH’s technological prowess and commitment to enhanc- ing customer experience with pio- neering services. Meshal Mandani, Senior Manager of Digital Channels at KFH said: “Our services are now more accessible to all customers. Following the success- ful launch of this service at our Khi- ran Mall and Airport branches, KFH has expanded this service to all KFH Go self-banking stations throughout Kuwait.” Explaining the process, he pointed out that printing and activating the card entails two simple options. The first one is by sending a QR code through KFH online application. A second option is to enter your civil ID into the device, follow the neces- sary steps, and receive an OTP via SMS with the highest security stan- dards. Mandani emphasized that this serv- ice is part of KFH’s pioneering bank- ing services offered through ATMs to credit and prepaid cardholders. The aim is to provide them with the best banking experience through its digi- tal channels, including the KFH On- line app, KFH Go smart branches, or ATMs. Additionally, Mandani said that KFH is the first bank in Kuwait to intro- duce instant banking card issuance using a Hybrid Solution powered by NCR, allowing customers to print their own banking cards within 3 minutes, 24/7 through several op- tions, either via self-service using the civil ID or by using their smart phones and the QR code. For the second time at the local banking level, KFH maintains its leadership by introducing instant credit and prepaid card issuance through its ATMs without prior re- quest. This service is now accessible at all branches and selected shop- ping malls, solidifying KFH’s position as the leader with the largest network of available devices in Kuwait. It is worth noting that KFH provides a comprehensive package of digital banking services that confirms its leadership in the banking industry, e.g., a secured account opening serv- ice for non-KFH customers machines and printing cheque books through XTM devices, the first of its kind in Kuwait. In response to the develop- ments of smart devices, KFH offers its service through smart watches en- abling customers to complete their transactions through ATMs. KFH offers a range of online banking services including personal financing requests, instant payments through WAMD, local and international money transfers, investment de- posits, gold account opening and trading, chequebook requests, cheque deposits, financing transac- tion and installment tracking, invest- ment plan viewing, as well as balance and deposit inquiries. The new service exemplifies KFH’s commitment to harnessing the latest fintech innovations to provide excep- tional banking experiences that meet the highest customer quality stan- dards. ISSUE 188 AUGUST 2024 the BANKING EXECUTIVE 35