The Banking Executive Magazine - April 2023 Issue

Jordan Ahli Bank has launched its new artificial intelligence (AI) system ‘ahliGPT’, becoming the first bank in the Middle East to embrace AI in its customer service. The pioneering step reflects the bank's vision to integrate AI into its operations and improve the quality of services. ‘ahliGPT’ provides customers the op- portunity to get quick and accurate answers to their queries as well as problems related to banking and fi- nancial services, saving time and ef- fort for both bank clients and employees. ENHANCING SERVICES The move is part of Jordan Ahli Bank’s continued efforts to enhance its operations leveraging new tech- nologies, as it seeks to improve the experience of its customers by adopt- ing the latest innovations. Additionally, the bank is working to improve the privacy of customers by implementing the latest security stan- dards in the use of AI technologies that will guarantee the protection of customer information and transac- tion details. Jordan Ahli Bank CEO and General Manager Dr Ahmad Al-Hussein ex- pressed his optimism in the future of AI in the banking industry, stating: "The future of banking lies in har- nessing the power of technology to better serve our clients." LEADING BANK Jordan Ahli Bank's adoption of AI technologies in customer service is an important step towards strength- ening its position as a leading bank in the region and confirms its com- mitment to providing modern bank- ing innovations and solutions that exceed customer expectations. the BANKING EXECUTIVE 48 ISSUE 172 APRIL 2023 JORDAN AHLI BANK LAUNCHES AI INITIATIVE ‘AHLIGPT’ FinTech and AI Chornicle